FAQ
We have setup a dedicated page for all your questions on the virtual event platform.
This page will be updated, so please check back for updates.
What are the costs to attend the event?
Attending the event will be free of charge.
How will the event work given the different time zones?
The event time schedule was chosen to be as convenient as possible given the time differences between sellers and buyers. The appointment component of the event has been scheduled over three-day period and limited to three hours per day.
How are the appointments generated?
As there will be more buyers and sellers than appointment times available, preferencing will be used to determine your appointment schedule. All sellers and buyers will need to log in and rank which buyers or sellers they would like to meet with the most. We will then generate the schedules based on everyone’s preferences. Further instructions on how to preference will be sent to accepted buyers and sellers in due course.
What is preferencing?
A customised appointment schedule based on 'preference' requests from buyers and sellers. Every seller and buyer will have pre-selected appointment schedules so you will meet with who is most appropriate for your business.
How many appointments will I receive?
There are 48 available pre-scheduled appointment slots. We expect that most buyers will receive a full schedule. In order to open up the opportunity to more of the Australian industry, seller numbers will exceed buyer numbers and as a result sellers should not expect to receive more than 20 pre-scheduled appointments. Tourism Australia cannot guarantee a minimum number of pre-scheduled appointments, as it all depends on how you are preferenced.
We strongly encourage everyone to complete their preferences to ensure they have the best chances of receiving a quality appointment schedule for the event.
Who will I meet with?
Sellers will be meeting with key qualified travel agencies and tour operators from UK & Europe. A limited number of Premier Aussie Specialists and Media will also be participating in the event.
Buyers will be meeting with sellers from the Australian Tourism Industry.
How many delegates will be in attendance?
There will be approximately 130 buyer delegates meeting with around 250 seller companies.
Can I register an additional delegate?
Attendance is restricted to one delegate per seller for the virtual event. Buyers may send multiple representatives from the same company, however each must have their own appointment schedule.
My product has a delegate that represents the UK market and a delegate who represents the European Market. Are we able to split the appointments between us?
Unfortunately, as the event is a joint market event, it is not possible to nominate more than one delegate to represent your product. You will need to nominate one delegate that can meet with buyers from both markets.
Do I need to download or install any software to be able to attend this event?
No, you do not need to download or install any software to participate in the virtual trade show. You will only need to have access to the internet - a strong, high speed connection is recommended. You should ideally have a web cam to participate in the 1:1 appointments via video call, however this is not compulsory.
What is the virtual event platform?
The platform the event will be conducted is an immersive environment that replicates the look and feel of a traditional trade show, virtually.
How long will each appointment go for?
Each appointment will go for 8 minutes and there will be two minutes change over time between appointments.
What if I need more time after my allocated appointment time?
It is important to keep to time and move to your next appointment to ensure the event flows smoothly for all participants. If you would like more time, you can swap contact details and a meeting outside of the virtual event.
Will I get a list of all of the attendees and can I contact them outside of the event?
Yes, Tourism Australia will provide a Directory of Buyers to all sellers and a Directory of Australian Sellers to all buyers so you can communicate post event.
When will I know if my application has been accepted?
Tourism Australia will assess all applications in conjunction with the state and territory tourism organisations and send out notifications of assessment in line with the key dates.
Do I have to submit two applications if I would like to attend Australia Marketplace Online North America and UK & Europe?
Yes, sellers will need to complete separate application forms should they wish to attend both events to ensure that we have the correct information on your market activity to be able to assess your application to attend.
What if I can only attend some of the proposed appointment days or times?
Participation in the event requires availability for the entire pre-scheduled appointment time.
What are the selection criteria to attend the event?
The seller selection criteria is outlined here
The buyer selection criteria is outlined here
Will I need to provide images or logos to theme my virtual booth?
All sellers will be able to brand / theme their booth. If you do not have any images, Tourism Australia will have some sample images available which you can utilise.
What technical support will be available before and during the event?
Tourism Australia will be manning the Info Desk on the virtual platform for any technical support assistance as well as general queries. A representative from the virtual event platform will also be on standby for technical assistance.
Do I have to attend the conference sessions?
No, these are optional however highly recommended for the full event experience.
Can I make an appointment with someone that I have not resulted in a pre-scheduled appointment with?
Yes, all sellers and buyers will have access to the platform one week prior to the first session to familiarise themselves with the layout and functionality. Buyers can request additional appointments with sellers should they have not resulted in a pre-scheduled appointment or would like additional time.