SELLER FAQ
What is the difference between this platform and ATDW?
Australia 365 On Demand is a curated group of export ready product who work with global distribution partners. The platform can be thought of as an “always on” trade event rather than a database of all Australian products.
Why was I not invited to be part of the Australia 365 On Demand project?
Australian industry company listings on the Australia 365 On Demand project are limited. Tourism Australia in conjunction with the State/Territory Tourism Organisations have invited product which they feel best meet the seller selection criteria in the first instance. There may be opportunities for further sellers to be involved, so please express your interest to your relevant STO for consideration.
I recently participated in the Australia Marketplace Online events and completed my booth set up; will this be cloned over?
No. The Australia 365 On Demand project will be held on a different platform to the Australia Marketplace Online events. This is because the Australia Marketplace Online platform does not allow for the filter based searches that this project requires for buyers to easily find your organisations exhibitor listing. The Australia 365 On Demand platform also has other benefits to sellers, such as access to live analytic data so you can track your performance. Setup on the new platform is quick and simple.
Will I need to set up further booths / listings for events in the future, such as ATE?
While individual applications to events will still be required, Tourism Australia’s hope is that the Australia 365 On Demand platform becomes a one-stop-shop so you can update your company information for access by global distribution partners in one place only, replacing the “virtual booths” you may have experienced at previous Tourism Australia events. Buyers can access the platform at any time, however we will give an extra push at our events and encourage distribution partners and Aussie Specialists to check back and obtain any new information.
I have completed my registration, what next?
Great news! Tourism Australia will soon upload your information into the virtual platform and send you further instructions on how to update and finalise your listing. This is a manually process completed every few days, so please bear with us.
Can I have multiple listings on the platform for each of my products?
It is not possible for every product to have a listing on the platform - the platform is designed to be curated group of 2,000 export ready product. For some larger brands, it has been necessary to offer multiple listings to cover the broad range of products. If this is the case, your organisation would have received multiple invitations to register accordingly. If you have only received one invitation, please complete your registration at the parent company level and you can highlight your key products within your listing on the platform.
I’m an accommodation operator, why can’t I come as a franchisee?
Due to space restrictions, accommodation chains need to be managed at brand level. Please reach out within your business and see if there is a way you can have exposure on the relevant brand listing.
Will other sellers be able to view my exhibitor listing?
No, sellers will not be able to see any of the exhibitor listings on the platform. This information is reserved for buyer access only.
Can I have multiple users to manage my exhibitor listing?
No, access is restricted to one delegate per organisation only.
Is there any file size or platform limitations I should be aware of?
Following registration, Tourism Australia will provide a seller setup guide that outlines any platform limitations or file size restrictions for you to be aware of.
How often do I need to update my listing?
We encourage you to update your listing as often as possible to ensure that it reflects your latest company information.