ATE27 seller application process - FAQ

Thank you for your interest in attending ATE27. Please find answers to some frequently asked questions below.

If you do not see an answer to your question below, please contact us.

Why has the ATE27 application process changed?
We’ve simplified our application process to ensure improved security and system reliability after some challenges experienced last year.

How has the application process changed for ATE27? 

How do I apply for a seller primary delegate? 

      1. Visit the seller apply page on the ATE27 website and click 'apply now'.

      2. Enter your email address when prompted. Note that you must have access to this email address to receive a verification code 

      3. Check your inbox for a verification code.

      4. Enter the verification code into the text box and select 'verify and continue'. Please note this code will expire after 10 minutes

      5. If you receive an error message, please contact the ATE seller team.

      6. You will then proceed to the seller primary application form 

Why can't I login?
Check that you have entered a unique email address and that you've received your verification code.
If you do not receive the verification email, check your graymail or spam folder, input the code, and then press verify. If you receive an error message, please contact the ATE seller team.

Why do I need a unique email address?
With the new sign in verification process only one contact can be linked to a primary email address. Therefore, once an application has been submitted, if the same email address is used to apply again it will resurface the application details already submitted and it will be locked. To submit multiple primary delegate applications, please ensure you use a unique email address for each application.

Why do I have to verify my account?
Verification is required to be consistent with data privacy regulations.

What if I am using a generic company email address?
If you are using a generic company email address it can only be linked to one delegate's application. It is no longer possible for multiple applications to be made with the same email address.

What if I need to complete an application for someone else?
You will need access to their email address in order to receive the verification code. Alternatively ask them to send you their verification code within 10 minutes of it being sent. Once the verification has been entered you will be able to complete the application form, using their email address.

How do I change the primary delegate details?
If you need to change the details of the primary delegate application, please contact the ATE seller team.

When can I add additional delegates and/or day passes?
Additional delegate and day pass applications will open in early December subject to your Primary Seller Delegate application being accepted and payment received.

Why are some of my application questions pre-filled?
If you attended ATE26 as a primary seller delegate and have used the same primary email address to sign in, some of your answers have been carried over and pre-filled to allow for a quicker and smoother application process.

I'm experiencing delays in the site loading.
Please make sure you have cleared your cookies especially if you have previously tried to apply and it has timed out. If you are still experiencing issues, please contact the ATE seller team.

I am trying to move to the next page but I am receiving the error message 'Please select one of the radio button options.'
Please check that you have selected a product or answered a required question.

I have submitted my application but need to make a change.
Please contact the ATE seller team for assistance.

How can I check the status of my application?
Your application status will be included in comms emailed to you from the ATE seller team once your application is submitted.

When will my application be accepted and an offer received?
Please refer to the event website for key dates relating to your application.

I need to cancel my application.
Please refer to the ATE27 website to review the cancellation policy. If you have already submitted your application for review, please contact the ATE seller team so we can cancel your application and update your organisations status.

How can I pay for an invoice for multiple delegates?
If you are accepted to attend ATE27, immediate payment by credit card will be required. Once you have made payment, you will be able to add and pay for additional delegates and/or day passes.
If there is a special circumstance where payment needs to be made together, please contact the ATE seller team.

Do you have any tips for writing an organisations biography?
Biographies should not contain contact details and/or websites as this appears in the directories at the top of the page. All biographies should be written in the third person. More guidance on writing your bio.