FAQS

We have set up a dedicated page for all your questions on the virtual event platform.

What are the costs to attend the event?

Attending the event will be free of charge. 

How will the event work given the different time zones?

The event time schedule was chosen to be as convenient as possible given the time differences between Australian Industry and buyers. The appointment component of the event has been scheduled over a three-day period and limited to eight hours maximum per day.

How are the appointments generated?

As there will be more buyers and Australian Industry than appointment times available, preferencing will be used to determine your appointment schedule. All Australian Industry and buyers will need to log in and rank which buyers or Australian Industry they would like to meet with the most. We will then generate the schedules based on everyone’s preferences. Further instructions on how to preference will be sent to accepted buyers and Australian Industry in due course.

What is preferencing?

A customised appointment schedule based on 'preference' requests from buyers and Australian Industry. Every Australian Industry and buyer will have pre-selected appointment schedules so you will meet with who is most appropriate for your business.

How many appointments will I receive?

There are 33 available pre-scheduled appointment slots for incentive agents and 19 for corporates. We expect that most buyers will receive a full schedule. In order to open up the opportunity to more of the Australian industry, Australian Industry numbers will exceed buyer numbers and as a result Tourism Australia cannot guarantee a minimum number of pre-scheduled appointments, as it all depends on how you are preferenced. 

Australian industry sellers will be meeting a limited number of corporates during the event.

We strongly encourage everyone to complete their preferences to ensure they have the best chances of receiving a quality appointment schedule for the event. 

Who will I meet with?

Australian Industry will be meeting with key incentive buyers from the China market. A limited number of Corporates will also be participating in the event. 

Buyers will be meeting with Australian Industry.

How many delegates will be in attendance?

There will be approximately 50 agents and 25 corporate buyer delegates meeting with around 100 Australian Industry companies. 

Can I register an additional delegate?

Attendance is restricted to one delegate per Australian Industry for the virtual event. Buyers may send multiple representatives from the same company, however each must have their own appointment schedule.

Do I need to download or install any software to be able to attend this event?

No, you do not need to download or install any software to participate in the virtual trade show. You will only need to have access to the internet - a strong, high speed connection is recommended. You should ideally have a web cam to participate in the 1:1 appointments via video call, however this is not compulsory.

What is the virtual event platform?

The platform the event will be conducted on is an immersive environment that replicates the look and feel of a traditional trade show, virtually.

How long will each appointment go for?

Each appointment will go for 13 minutes and there will be two minutes change over time between appointments.

What if I need more time after my allocated appointment time?

It is important to keep to time and move to your next appointment to ensure the event flows smoothly for all participants. If you would like more time, you can schedule a meeting outside the pre-scheduled appointment window to continue the conversation.

Will I get a list of all of the attendees and can I contact them outside of the event?

Yes, Tourism Australia will provide a Directory of Buyers to all Australian Industry and a Directory of Australian Industry to all buyers so you can communicate post event. 

When will I know if my application has been accepted?

Tourism Australia will assess all applications in conjunction with the state and territory tourism organisations and send out notifications of assessment in line with the key dates.

What if I can only attend some of the proposed appointment days or times?

Participation in the event requires availability for the entire pre-scheduled appointment time.

What are the selection criteria to attend the event?

The Australian Industry selection criteria is outlined here.

The buyer selection criteria is outlined here.

Will I need to provide images or logos to theme my virtual booth?

All Australian Industry will be able to brand / theme their booth. If you do not have any images, Tourism Australia will have some sample images available which you can utilise.

What technical support will be available before and during the event?

Tourism Australia will be manning the Info Desk on the virtual platform for any technical support assistance as well as general queries. A representative from the virtual event platform will also be on standby for technical assistance.

Can I make an appointment with someone that I have not resulted in a pre-scheduled appointment with?

Yes, all Australian Industry and buyers will have access to the platform one week prior to the first session to familiarise themselves with the layout and functionality. Buyers can request additional appointments with Australian Industry should they have not resulted in a pre-scheduled appointment or would like additional time.