FAQ - ATE ONLINE

We have setup a dedicated page for all your questions on the online platform. 

This page will be updated, so please check back for updates.

Who can attend ATE Online? 

ATE Online is for all international buyers who are unable to travel due to border restrictions.  

Sellers may apply to attend one or both of the ATE Live and ATE Online events. Priority will be given to sellers who wish to attend both.  

Who will I meet with?  

At ATE Online, sellers will meet with qualified travel buyers from key international markets throughout Asia, North America, UK & Europe and New Zealand.    

Buyers will meet with sellers from the Australian Tourism Industry.   

Will the event be held on the same platform as Australia Marketplace Online? 

The virtual event platform will be different to what was used at the previous Australia Marketplace Online events to provide increased functionality.

Additional seller delegates will be able to join primary seller delegates on ATE Online appointments or attend them instead of the primary seller delegate.

Please ensure you have a high speed connection access to the internet. You should also have a web cam to participate in the 1:1 appointments via video call as well as a headset or audio source. 

Further information will be available in due course.

How will the event work in different time zones?  

ATE Online will run across a two-week period to cater for the various time zones our buyers are based in, as well as considering a suitable time for our Australian based sellers. Please review the program for further details of the dates and time commitment involved as it varies by market.   

How long will each appointment go for?  

For the eastern markets, appointments will go for 13 minutes with two minutes changeover time between appointments. Given the time constraints, appointments for the western markets will go for eight minutes with two minutes changeover time between appointments.  

Do I need to download or install any software to be able to attend ATE Online? 

No, you do not need to download or install any software to participate. You will only need to have access to the internet. 

Will I be able to share my screen? 

Sellers will also be able to share their screen during appointments.

Can multiple delegates join a virtual appointment? 

Multiple delegates will be able to join appointments. Further information on this will be available in due course.  

Will I need to organise an interpreter for certain markets? 

Buyers from Japan and South Korea may speak limited English. Tourism Australia will review the need for interpreters during the application process and update sellers accordingly.  

Will I have a virtual booth? 

As buyers attending ATE Online will have back-to-back appointments, we will not have virtual booths. Instead, Tourism Australia is working on a new program, Australia 365 On Demand, which sellers will be invited to take part in. We will be encouraging buyers to visit the sellers information on this platform rather than having to setup virtual booths at each event.  

What technical support will be available before and during the event?  

Tourism Australia will be on hand for any technical support assistance as well as general queries. A representative from the virtual event platform will also be on standby for technical assistance.   

Will there be conference sessions as part of ATE Online? 

Yes, we will have conference sessions included as part of ATE Online. Further details will be released closer to the date of the event. Attendance at the conference sessions is optional however highly recommended for the full virtual event experience.